Privacy Policy

Privacy Policy
Effective Date: 05/05/2025
Last Updated: 06/17/2025

At AC LINE EXPRESS, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us via SMS, our website, or email communications.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

A. SMS Communications (via RingCentral):
We do not collect or store personal information directly through our SMS service. However, our SMS provider, RingCentral, may collect the following:

  • Mobile phone number

  • Message content (sent and received)

  • Delivery status and timestamps

  • Device and carrier metadata

B. Website Inquiries and Emails:
When you submit a form or send an email to aclineexpress.com, we may collect:

  • Full name

  • Email address

  • Phone number (if provided)

  • Message content or inquiry details

  • Date and time of submission

This information is provided voluntarily and is used solely for communication and support purposes.

2. How We Use Your Information

We use your information to:

  • Send and receive SMS updates related to your role as a driver

  • Respond to inquiries or support requests submitted via our website or email

  • Provide customer service and operational support

  • Improve our services and communication efficiency

We do not use your information for marketing or promotional purposes.

3. Sharing of Personal Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, your information may be shared in the following circumstances:

  • SMS Data: Processed by RingCentral, our third-party SMS provider

  • Website and Email Data: Handled by AC LINE EXPRESS staff for support and operational purposes

SMS consent is not shared with third parties.

4. SMS Consent & Compliance

To comply with carrier and legal requirements:

  • Consent to receive SMS is obtained through opt-in forms or existing business relationships

  • You may opt out at any time by replying STOP to any message

  • For assistance, reply HELP or contact us via our website

Your phone number and consent are not shared with third parties.

5. Data Retention

We retain personal information only as long as necessary:

  • SMS Data: Stored by RingCentral per their retention policies

  • Website and Email Data: Retained by AC LINE EXPRESS for the duration of the support or service request

Once data is no longer needed, it is securely deleted.

6. Data Security

We implement reasonable security measures to protect your information, including:

  • Secure communication platforms (e.g., encrypted SMS services)

  • Access controls to restrict data access

  • Regular security assessments and updates

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccuracies in your data

  • Request deletion of your data

  • Withdraw consent to SMS or email communications

To exercise these rights, please contact us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy regularly.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@aclineexpress.com
Phone: +1 (312) 493‑6054
Website: https://www.aclineexpress.com

10. Accessibility

  • This Privacy Policy is linked near all SMS opt-in forms

  • A link is included in the footer of every page on our website

  • If you require an alternative format, please contact us directly